Return & Cancellation

At SparkHost India Private Limited You can easily withdraw excess funds from your Customer Account with SparkHost India Private Limited by requesting for a refund. You may only withdraw funds from your available Debit Account Balance.

Canceling an Invoice would imply Canceling the Service you had ordered along with it. However, note that you can cancel only those Invoices for which you have not paid.

For cancelling a Domain Name, the Money Back Grace Period of Various TLDs., & For all other Product / services money will be refunded (if applicable) as per the slab of that product. For Website Designing & Software Development No Money Back Guarantee, Also if someone cancel after paying advance for a project then company will not return that amount.

Note: The funds that are actually refunded may not be equal to the funds you requested due to one or more of the following factors:

  • our refund policy,
  • foreign exchange conversion fluctuations,
  • bank charges, which may be deducted by our bank and/or yours.
  • The refund for the Payment made via PayPal will be credited in Customer Account, which will be used further for purchasing services at SparkHost.
  • The refund for the payment made via Razorpay & PayTM will be credited in original mode of payment on request.

If customer paid twice for one transaction, the one transaction amount will be refunded automatically via same source within 5 to 6 Working Days for Indian Customer and 15 to 20 working days for others, If you face such a problem create ticket for billing team

To Request a Refund

  1. 1. Login to your Customer Control Panel.

  2. 2. In the Menu, point to My Billing and click Withdraw Funds.

  3. 3. Here you will be displayed Your Current Balance. Enter the Amount you wish to withdraw.

  4. 4. In the Refund Description field, mention how you want to receive your refund amount.


    • Refund to my Credit Card
    • Refund to my PayPal Account: [email protected]
    • Refund as Wire Transfer to Bank Account no.: XXX-XXX
    • Refund via cheque to my postal address: XXX
  5. 5. Click the Confirm button to send a Refund Request to our Billing Team.

To cancel an Invoice

  1. 1. Login to your Customer Control Panel.

  2. 2. In your Control Panel point to My Billing and then click Pending Payments.

  3. 3. In the list of Pending Invoices, you can select the Invoices you wish to cancel and click the Cancel Button. In the next page, you will be asked to confirm the Cancellation of the Invoice and the action associated with it. Proceed after confirming the same.